Growth
- Increased the number of social rented houses by 600
- Considered the delivery of an effective non-social housing grant programme
- A funding strategy that will support the development aspirations
- Ensured we have enough staff with the correct skills, knowledge & competency to deliver our Corporate Plan aspirations
Sustainability
- Maintained at least 20% headroom against the tightest interest cover covenant
- Maintained at least 5% headroom against the tightest gearing covenant
- Budgeted for 30% operating surplus at annual budget setting
- Published a report to demonstrate our environmental, social and governance impacts
- Ensured all new build homes will be carbon neutral and 30% of Newydd's existing homes
- Will be carbon neutral
- Over 95% of tenancies lasting more than 3 years to minimise tenancy failure over 90%
- Satisfaction with their neighbourhood as a place to live
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Safety
- No properties with any outstanding compliance issue
- 99% of emergency jobs completed on time
- 98% of repairs completed right first time
- Had no reportable incidents
- Completed all annual Health & Safety refresher training
- Had no data breaches
- Had no loss of tenant or staff data due to cyber-attacks
- Had no incidents leading to corporate manslaughter charges
- Had no breaches of financial regulations or standing orders
Support
- Ensured that there is over 90% satisfaction from tenants using support services and independent living services
- Ensured that there is over 90% satisfaction from front line staff for the support services from Finance, Marketing, Information Technology & Human Resources
- Ensured that Newydd Group obtains a gold award for Investors In People
- Ensured that Newydd Group obtains a 3* Best Companies result
- Carry out a strategic review of the provision of tenancy support
- Fully implemented a Restorative Approaches culture across the organisation
Excellent Services
- Achieved overall satisfaction of over 90% satisfaction with 60% in the “Very Satisfied”
- Maintained high satisfaction with relationships with Newydd’s three key Local Authority partners
- Achieved “Green” regulatory status in both Governance & Financial Viability carried out a strategic review to improve our approaches to tenant engagement
- Achieved over 80% satisfaction with "How satisfied are you that Newydd listens to your views and acts upon them"?
- Obtained the Tai Pawb QED award for equality and diversity
- Become more representative at Board and staff level