Growth
- To grow the organisation by at least 20% in terms of stock size by 2027
- To support our colleagues to develop their skills, knowledge and competency
- Ensuring we have a strong funding base to support development aspirations
Sustainability
- To remain a financially viable organisation
- To make substantial progress towards decarbonising our properties by 2050
- To ensure our tenancies are sustainable
- To ensure our communities are resilient
- To ensure our rents remain affordable
Safety
- To ensure all our tenants feel safe in their homes
- To ensure all of our and our tenant's data is secure
- To ensure our colleagues feel safe carrying out their roles
Support
- To support tenants to live in their homes
- To support colleagues to deliver excellent services
- Providing financial information and support to tenants
- To implement a restorative approaches culture across the organisation
Excellent Services
- To meet and surpass the expectations of our customers
- To listen, engage and be more representative of our tenants
- To provide services that support Local Authorities, Welsh Government and stakeholders to meet their aims
