Honest
- We are honest, open and fair in our dealings with people and partner organisations
- We respect confidentiality and the need to protect sensitive data
- We want people to be aware of and understand the decisions we make and are accountable for our actions
- We achieve this through informing our stakeholders consistently, regularly and fully
Enabling
- Our services empower our tenants to be able to sustain their tenancies, communities and to develop and grow
- We aim to enable our staff to deliver the best service they can and to grow and develop their own careers
- We aim to enable our stakeholders to deliver their ambitions
Innovative
- We aim to achieve excellence in all we do
- We adapt and respond quickly and take every opportunity to learn from experience
- We trust our staff and encourage new ideas, enabling staff to try to improve services
Compassionate
- We recognise when people are suffering and take action to help
- We want to help each other, tenants and communities
- We listen to what everyone has to say
- We are kind
People-focussed
- We recognise and praise good performance
- We engage with, listen to and learn from staff, tenants and stakeholders
- We embrace diversity and inclusion
- Our services empower our tenants to be able to sustain their tenancies, communities and to develop and grow
- We aim to enable our staff to deliver the best service they can and to grow and develop their own careers
- We aim to enable our stakeholders to deliver their ambitions
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